What can I do to prevent or address cyberbullying?

We want Facebook to remain an environment where people can connect and share comfortably. Cyberbullying is defined as the use of any new technology to harass or intimidate someone, and there are steps you can take to prevent this kind of behavior if it occurs.

• Accept Friend Requests Safely

In order to prevent harassment from strangers, be careful to accept friend requests only from people you know in real life. Also, remember to report any messages or profiles that look suspicious. Facebook is based on a real-name culture, and fake profiles are regularly disabled when they're reported to us. Please also keep in mind that only confirmed friends can post to your Wall or contact you via Facebook Chat, so if you're worried that someone will make inappropriate posts or send offensive messages, just ignore that person's friend request.

• Use the "Block" Feature to Stop Abusive Behavior

A block prevents specific people from viewing your profile. When you block people, any ties you currently have with them will be broken, and these people won't be able to contact you through Facebook. If you receive inappropriate or abusive communication, you can block the person by listing his or her name, or email address in the "Block People" fields at the bottom of the Block List page. You can visit this page at any time by navigating to the "Privacy Settings" option in the Account drop-down menu available from the top of every page.

• Report Abusive Behavior Directly to Facebook

The most efficient way to report abuse is to do it in the same place it occurs on Facebook. For example, if you receive a harassing message in your Inbox, you can report the message by clicking on the "Report" link next to the sender's name as you are reading the message. If you receive a harassing message from a person who is a Facebook friend of yours, you should remove the person as a friend and report the message. Reporting the message as harassing will automatically add this person to your Block list. You can also use the "Report/Block person" link that appears at the bottom of the abusive user's profile. If you learn that someone is continuing to make abusive comments about you even after you've blocked them, you can ask a friend to report that person on your behalf. Reports are confidential and the user being reported does not know that they have been reported. After a report is submitted, we will investigate the issue and make a determination as to whether or not the content should remain on the site based on our Statement of Rights and Responsibilities. A Facebook administrator looks into each report thoroughly before taking action. Please note that our team makes it a priority to respond to reports of harassing messages on the site.

• Restrict Privacy Settings

To restrict the amount of information that potential bullies may have access to, customize your privacy settings so that certain people can't access information like your Wall, photos, or profile. You can also change your privacy settings if you are uncomfortable being found in searches or having your profile viewed publicly. Privacy on Facebook is controlled primarily from the Privacy Settings page. This page is always available by navigating to the "Privacy Settings" option in the Account drop-down menu available from the top of every page. Please note that minors do not have public search listings created for them, so they do not appear in outside search engines until they have turned 18.


• Respond to Abusers in the Right Way

Cyberbullies often seek a reaction from the people they harass. When they fail to get one, they often give up gradually. Rather than responding to a bully via Inbox, a Wall post, or Facebook Chat, you can use the "Block" or "Report" functions to resolve the issue safely. Remember, only confirmed friends can post to your Wall or send you a message through Chat. If you are receiving posts and Chat messages you don't like, you should consider removing the sender from your friends list. Please note that you should also contact the authorities if you ever feel threatened by something you see on the site.

Facebook is a founding member of the StopCyberbullying Coalition affiliated with stopcyberbullying.org.

How do I remove someone from my Block List?

You can do this by clicking Remove next to their name from the bottom of the Privacy Settings page. Please note that this will not automatically add them to your friends list. Instead, you will need to search for them and send them a friend request if you wish to become friends.

If I block someone, will I still be able to view content that they added previously?

If you block a user, some content that they posted before you blocked them will remain on your profile and on other areas of the site. This content includes:

• Messages in your Inbox (You will not be able to click to view the blocked user’s profile).
• Wall posts the user had previously made on your Wall.
• Stories about the blocked user that are posted on your mutual friends’ Walls (e.g., If the blocked friend tagged one of your mutual friends in a photo).
• Photos that both the blocked user and one or more mutual friends are tagged in.
• Groups that the blocked user has created. (You can still request to join these groups. The of the blocked user will appear as a "Creator" and will show up in black, but the user will not show up in the list of officers).
• Photos previously tagged of you by the blocked user.
• Messages that the blocked user sends to a thread that you are both a part of.
• Messages that the blocked user sends to a group of which they are an admin and you are a member.
• Invitations to an event that is affiliated with a group in which the blocked user is an admin and you are a member.
• Comments made by the blocked user on a photo that was added by a mutual friend.
• Photos the blocked user adds to a group you are both in.

Why am I able to see content added by a user that I've blocked on the site?

Blocking a user will prevent any type of direct interaction between you and that user. However, for technical reasons, there are certain instances when an individual you have blocked from your account may be able to view your comments on the site and vice versa, including comments on a mutual friend's photo. Please be assured that your listing will appear in black text, with no profile picture visible or contact links available.

If I share mutual friends with the user I am blocking, will they be able to see my comments to this mutual friend?

Blocking allows you to prevent most interactions with someone on Facebook. People you block won't be able to find you in searches, view your profile, or contact you with pokes, Wall posts, or personal messages. In addition, they will not be able to see your Wall posts, comments on mutual friends’ Walls, or that you are a member of the same group as them.

They will, however, see your comments on content that is posted by a mutual friend. You will see their comments as well.

Will someone know if I've blocked them?

No. Blocking someone is completely confidential, and the person will not be notified that he or she has been blocked.

What if I can't find the person I want to block?

If you are having trouble finding the person you want to block, note that you can also block someone by submitting their email address. Go to the Privacy Settings page and click "Block List." Enter the email address of the person you want to block in the Email field and click "Block."

If the email address you submit is associated with an account, that user will be blocked from viewing your content. If the email address is not associated with an account, then the user will be blocked if they open an account in the future. Unfortunately, for privacy reasons, we are unable to provide information about any accounts that may be associated with a blocked email address.

If you cannot block someone and would like to prevent them from viewing your profile, you can adjust your Privacy Settings accordingly. For more information on editing your Privacy Settings, click here.

How do I block someone?

There are three ways to block someone:

1. Go to the Privacy Settings page and click "Block List." Enter the name or email address of the person you want to block in the appropriate field and click "Block."
2. If you cannot find someone using the Person search field, try going to their profile page. You can block them by navigating to the "Report/Block this Person" link at the bottom of their profile page. Once you click this link, check the "Block this person" box and then click "Submit."
3. Lastly, please note that you can block someone through the "Report" link located next to messages in your Inbox.

People will not be notified when you block them. If you are unable to block someone using any of the methods listed above, it is possible that they have left Facebook or have restricted their privacy settings.

If you cannot block someone and would like to prevent them from viewing your profile, you can adjust your Privacy Settings accordingly. For more information on editing your Privacy Settings, click here.

What is blocking? What happens when I block someone?

A block prevents specific people from viewing your profile. Any ties you currently have with the people you block will be broken (friendship connections, friend details, etc.). Your profile will not be visible to them and you will not appear in their search results or friend lists. Blocking is mutual, so they will also become invisible to you as well.

Keep in mind that blocking someone may not prevent all communications and interactions in third-party applications, and does not extend to elsewhere on the Internet.

Please note that removing a block will not restore a connection. If you block a friend and then remove that person from you Block List, you will need to send them a new friend request.

It says I have pending friend requests, but I don't see any.

First, please make sure that you received this request at an email address that is listed on your account. If the request was sent to a different email address then it will not show in your account. You can send the other person a friend request from your account, or you can ask them to request you as a friend again at the appropriate email address.

I got an email saying I have a pending friend request, but I don't see one.

Please make sure that you received this request at an email address that is listed on your account. If the request was sent to a different email address then it will not show in your account.

In addition, if someone deactivates his or her account, you will not see the friend request on your Home page.

Feel free to send the other person a friend request from your account. Alternatively, you could ask them to request you as a friend again at the appropriate email address.

How do I view the pending friend requests I've made?

Unfortunately, a list of pending friend requests is not available. You can, however, determine the status of your friend request with another user when you find them in search. The "Add as Friend" link will appear if you have no pending friend request with them. If you have a pending request with them, "Friend requested" will appear instead. If the "Remove friend" link appears, you two have confirmed your friendship.

If I ignore a friend request, will they find out?

No. When you ignore someone, their friend request will be removed from your list of friendships to confirm, and they will not be notified.

I accidentally sent out an invitation. Is there anything I can do?

Unfortunately, there is no way to "take back" an invitation once it has been sent.

I sent somebody a friend request but they did not receive it.

Please provide adequate time for the person to take action on the request as they may have missed the notification email or may have not seen it on their Home page yet. If you sent this request using the Friend Finder, please make sure that you sent it to an email address that is listed on this person's account. If the request was sent to a different email address, then it will not appear in their account.

How do I remove contacts I uploaded using Friend Finder?

You can remove contacts you uploaded here.

Is there a way to remove or cancel a friend request?

Yes, from the Friends page, click the "x" located to the right of the person's name.

People are appearing on my Friend List without me sending them a friend request.

Friend connections on Facebook must be confirmed by both users involved. This happens through an initial friend request or invitation to join the site and a confirmation of the request by the recipient. It is not technically possible to become friends with someone without this confirmation.

A friend request can be sent manually or through features like Friend Finder and Classmate/Co-worker Search.

When using these features, please be aware that multiple friend requests and invitations can be sent simultaneously. If a user signs up through these invitations, they will automatically be added to your Friend List.

A large number of my friends have disappeared.

The security of your account may have been compromised. Please select a unique and complex password that is different from other passwords that you use on the Internet, and keep this information completely to yourself. You can reset your password by using the "Change Password" field on the Account page.

You should also make sure that all email addresses associated with your account are secure. Remember that anyone who can read your email may be able to also access your Facebook account. Additionally, please make sure that you log out of your Facebook account after each use and "quit" your browser when you’re done using the site. Never check the "Keep me logged in" box when logging in from a public computer or someone else’s mobile device, as this will keep you logged in even after you close your browser window.

Finally, please make sure that when you access the site, you always log in from a legitimate Facebook page with "facebook.com" in the domain part of the URL (web address). For more information about protecting your account, please visit the Facebook Security Page.

I can’t add a friend.

Please note that privacy settings may limit your ability to see the "Add as Friend" link for some users. Also, once you’ve sent a friend request to a particular user, you cannot send another.

How do I suggest a friend to someone?

To suggest a friend to someone, take the following steps:

1. Click the "Suggest Friends for [Name]" link found at the bottom of any friend's profile page. Or, after confirming a friend request from a new user, click the "Suggest friends that he/she knows" link. A window of all of your friends will appear.
2. Select the friend(s) you want to suggest. To find a particular friend, you can type their name in the "Find Friends" field or scroll through your complete Friends List. You can click the "Filter Friends" drop-down to sort your friends by network or Friend List.
3. Once you make all of your selections, click the "Send Suggestions" button. Each friend that you selected will receive an invitation to add the new user as a friend.

How do I add a friend?

Just use Facebook Search to find the person you know and then click on the "Add as Friend" button to the right of their search listing. A friend request will be sent to that person. Once they confirm that they actually are friends with you, they will show up on your Friends List.

Please note that privacy settings may limit your ability to see the "Add as Friend" link for some users.

Can you send me a copy of my password without resetting it?

For security reasons, Facebook does not have the ability to send you a copy of your current password. However, you can reset your password here.

Please note that if you are already logged in, you can change your password from the Account Settings page.

If I already have a user profile, can I create a business account?

Maintaining multiple accounts, regardless of the purpose, is a violation of Facebook’s Terms of Use. If you already have a personal account, then we cannot allow you to create business accounts for any reason. You can manage all the Pages and Socials Ads that you create on your personal account.

Please keep in mind that the fans of any of the Pages you administer will not have visibility or access to your personal account or profile. Any actions that you take as a Page administrator on your Page will show the Page’s name as the actor and not your personal name.

If you wish to manage ads for multiple clients, you will need to do so from one account. We suggest you restrict all ads for each client to separate campaigns. Unfortunately it is not currently possible to designate separate credit cards for each campaign or to have multiple administrators for the same ad account.

I have two accounts. Is it possible to merge them?

Facebook does not allow you to merge accounts. You need to copy your profile content (e.g. photos, notes, etc.) and add it manually to your more active account. Unfortunately, there will be some things you cannot transfer, such as Friends and Wall posts. Once you have moved all information onto a single account, please deactivate your old account from the Settings tab of the Account page. Afterward, you can add email addresses and networks to your new account from the Account page. Please note that maintaining multiple accounts is a violation of Facebook's Terms of Use.

I want to change my login email address.

Please note that any of the email addresses associated with your account can be used as login email addresses. You can add or edit your email addresses from the Settings tab of the Account page. If you are having trouble accessing an existing account on the site, do not create another account, as this is a violation of our Terms of Use and may delay resolution of the issue.

I have mobile issues that aren’t listed here

See the Mobile Help Center page on Facebook Mobile Web here.

I keep getting an error when trying to log in through my phone

See the Mobile Help Center page on Facebook Mobile Web here.

I registered with my mobile number and now I can’t log in.

You can log in on your computer or your phone by using the phone number and password you created during the sign up process.

1. Try logging in using the phone number and password you signed up with.
   • Enter your entire number, including country code, without any zeros, plus signs, or other special characters.
2. If you still cannot log in, this is likely a problem related to your web browser. Once you follow the instructions below, try logging in with the phone number and password you signed up with.
   • If you are trying to log in on a computer, you can clear your browser’s cache and cookies by following the instructions here.
   • If you are trying to log in on your phone, follow the instructions here.


3. If you are still unable to log in, or you forgot your password, try resetting your password through Mobile. You can do this by going to m.facebook.com on your mobile device’s web browser and clicking the "Forgot password?" link. Enter the phone number you signed up with and complete the instructions that follow.
4. If you experience problems while resetting your password through Mobile, follow these instructions in step two, then try resetting your password again.
5. If you have followed all of the above instructions and still cannot log in, click here.

My login email address is invalid or expired

1. Try logging in with any other email addresses you may have confirmed as alternate contact emails on your account. If an email address that you can still access is associated with an account, but you forgot your Facebook password, use this email address to reset your password here.
2. If none of your email addresses are associated with an account, see step two of the "I forgot my login email address" section on this help page.
3. If the only email address associated with an account is an email you can no longer access, click here.

I used someone else’s email address to sign up for Facebook

Have this person assist you in accessing the account. Once you have done this, update your login email address information by taking the following steps:

1. Go to the Account Settings page.
2. In the "Email" section, carefully type your alternate address.
3. Click "Change Contact Email." An email will be sent to this address containing a confirmation link.
4. Click the link in the email to complete the process.
5. You can then add your personal email address from this page and remove the one that does not belong to you.

I forgot the password to my login email address

Contact your email service provider to regain access to your login email address. Once you have regained access to your email, try resetting your Facebook password here.

I can’t remember which email address I use to log in to Facebook

1. If you registered a username, try logging in using your username and password. A username is your personalized Facebook URL (web address) and appears in the location bar of your browser after "http://www.facebook.com/" when you view your profile. After logging in, visit the Settings tab on the Account page to locate the email address you use to log in.
2. Ask one of your Facebook friends to view your profile and send you the email address listed on your account.
   • To do this, ask your friend to click on the "Info" tab on your Profile page and scroll down to "Contact Information."
   • Once you receive this information, try logging in with that email address.
3. If you have followed the steps provided above and are still unable to access your account, click here.

I received the "Invalid Code" error message when I tried to reset my password

1. Copy and paste the full code from the email you received into the space provided.
2. If this did not work, request a new password by clicking here and wait 24 hours before requesting a new one.

I received the "Invalid Link" error message when I tried to reset my password

1. Copy and paste the full link from the email you received into your web browser’s address bar and hit enter.
2. If this did not work, request a new password by clicking here and wait 24 hours before requesting a new one.

I received the "Incorrect Email" error message

1. Make sure that you have entered your Facebook login email address correctly. Your Facebook login email address is the email you used to sign up for Facebook or any address you confirmed as a contact email on your Facebook account after you signed up.
2. If you registered a username, try logging in logging in using your username and password. A username is your personalized Facebook URL (web address) and appears in the location bar of your browser after "http://www.facebook.com/" when you view your profile. After logging in, visit the Settings tab on the Account page to locate the email address you use to log in.
3. Ask one of your Facebook friends to view your profile and send you the email address listed on your account.
   • To do this, ask your friend to click on the "Info" tab on your Profile page and scroll down to "Contact Information."
   • Once you receive this information, try logging in with that email address.
4. If you have followed the steps provided above and are still unable to access your account, click here.

I received the "Incorrect Password" error message.

1. Make sure that your caps lock key is turned off, then try to log in again.
2. If you were unable to log in after making sure your caps lock key was off, then try resetting your password here.
3. If you were unable to log in after resetting your password, follow these instructions to troubleshoot the problem. Reset your password once more here.
4. If you still can’t log in, try using a different web browser.
   • If you do not currently have Microsoft Internet Explorer and would like to download it, please click here.
   • If you do not currently have Mozilla Firefox and would like to download it, please click here.
   • If you do not currently have Ap

I have to reset my password every time I log in.

1. If you are prompted to reset your password every time you log in, your problem may be related to your web browser. To clear your browser’s cache and cookies, follow the instructions here.
2. If you continue to experience problems, reset your password here.
3. If you still have to reset your password every time you log in to Facebook, try to log in with a different web browser.
   • If you do not currently have Microsoft Internet Explorer and would like to download it, click here.
   • If you do not currently have Mozilla Firefox and would like to download it, click here.
   • If you do not currently have Apple Safari and would like to download it, click here.
4. If you are still experiencing this problem after following the steps above, click here.

I can’t log in to my Facebook account, and want to reset my password

Note: if you no longer have access to your the email address you use to log in to Facebook, please refer to the "I lost access to the email address I use for Facebook" section below.

1. Try resetting your password by filling out the requested information here. Once you have done this, check your email account for a password reset email. Try resetting your password using the link provided in this email.
2. If you did not receive the password reset email, check your email account’s spam and junk filters.
3. If you did not find the password reset email in your spam or junk filters, click here.

How do I log in to my Facebook account?

To access your account, enter one of the following pieces of information into the "Email" field on the login page, enter your password into the "Password" field, and click the "Login" button:

• Any email address that is currently listed on your Facebook account.
• Your username. A username is your personalized Facebook URL (web address) and appears in the location bar of your browser after http://www.facebook.com/ when you view your profile.

I want to change my password.

If you know your password and would like to change it, you can do so from the Settings tab on the Account page. If you don’t remember your password, you can reset it by clicking here.

How do I reactivate my account?

You can reactivate your account at any time by logging in with your login email address and password. If you're experiencing login problems, please view Login Problems help topics.

What is the minimum password strength? How can I make my password strong?

When creating a new password, be sure that it is at least 6 characters in length and that you use a complex string of numbers, letters, and punctuation marks. If the password you entered is not strong enough, you may want to try mixing uppercase and lowercase letters or making your password longer.

Ideally, the password you select should be easy for you to remember but hard for someone else to figure out. For added security, your Facebook password should also be different than other passwords that you use on the internet.

What do I need to do to sign up for this site?

From our Sign Up page, just provide us with your full name, email address, desired password, gender, and date of birth.

If you are a current high school student, you will have the option to join one of our supported high school networks. If you are no longer in high school, you can join one of our college or workplace networks.

After you complete the sign up form, we will send an email to the address you provided. Clicking on the confirmation link will complete the sign up process.

What is the minimum age required to sign up for Facebook?

In order to be eligible to sign up for Facebook, users must be thirteen (13) years of age or older.

I'm having trouble creating an account for a celebrity, band, or business

To learn more about creating and managing Facebook Pages, please click here.

The "words in the box" (i.e., captchas) doesn’t load.

Your problem is most likely related to your internet browser. We recommend that you upgrade your browser, or clear its cache and cookies, by following these instructions. If you continue to experience problems, please click here.