Friday, November 5, 2010

Wall posts were sent from my account, and I didn’t send them.

It is possible that malicious software was downloaded to your computer or that your password was stolen by a phishing website designed to look like Facebook. Please carefully follow the steps provided:
  1. Run anti-virus software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove these harmful programs and keep your information secure.
  2. Reset password: From the Account Setting page, you will need to create a new password. Be sure that you use a complex string of numbers, letters, and punctuation marks that is at least six characters in length. Do not use words found in the dictionary.
  3. Never click suspicious links: It is possible that your friends could have unwillingly sent you spam, viruses, or malware through Facebook if their accounts were infected. Do not click this material and do not run any .exe files on your computer without knowing what they are. Also, be sure to use the most current version of your browser as it will contain important security warnings and protection features.
If you are still unable to access your profile, please send us more information regarding the issue so we can investigate. Please submit your report here.

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