Monday, May 31, 2010

I'd like to report a deceased user's account that is appearing in my Suggestions.

Please report this information here so that we can memorialize this person’s account. Memorializing the account removes certain more sensitive information like status updates and restricts profile access to confirmed friends only. Please note that in order to protect the privacy of the deceased user, we cannot provide login information for the account to anyone. We do honor requests from close family members to close the account completely.

My Suggestions are prompting me to interact with my friends or help them complete their profiles.

The Suggestions feature has been expanded to help you engage with your confirmed friends on Facebook in addition to finding people or Pages that you are likely to know.

I do not want Suggestions to find people based on contacts I have imported using the Friend Finder.

If you have ever used the Friend Finder feature, Suggestions may show people who have your email address in their address book and/or contacts that you have in your address book. If you would like Facebook to remove these contacts, please follow the instructions found here.

How do I prevent myself from appearing in Suggestions?

The Suggestions feature was built to connect you with people or Pages on Facebook that you are likely to know. If you don't want to appear in this box for everyone on Facebook, you will need to restrict your privacy settings. To do so, follow these steps:
  1. Choose the "Privacy Settings" option in the Account drop-down menu at the top of any Facebook page.
  2. Select "View settings" in the "Basic Directory Information" section.
  3. Change the setting for "Send me friend requests" to "Friends of Friends"

How do I block someone from appearing in Suggestions?

You can block someone from appearing in Suggestions by clicking the "X" button at the top right of their entry. This will close the person's entry and prevent them from appearing in this section again.

Please note that the Suggestions section will not appear if you block all of the people Facebook suggests. You can, however, find this section by clicking the Friends drop-down menu and selecting "Find Friends." Once you have more matches, this section will reappear on your homepage.

Where do Suggestions appear?

Suggestions may appear on the home page, in the new user orientation, on the Friends page, and in ad space around the site. To see more Suggestions, click the "See All" link.

What are Suggestions?

Suggestions is a feature that helps you connect with people and Pages you are likely to know, as well as engage with your confirmed friends on Facebook. Facebook calculates Suggestions based on the networks you are a part of, mutual friends, work and education information, contacts imported using the Friend Finder, and many other factors.

Since this feature is automatic, it occasionally identifies people that you do not know or do not want to be friends with. Please keep in mind that Facebook will never send friend requests to the users that show up in this list.

People have disappeared from my Friends List but I did not remove them and they did not remove me.

Friend removals are not caused by a technical error on the site, as it is not possible for a friend to be removed without confirmation from one of the users involved. The issue you are experiencing is caused by one of the following reasons:

  1. This person removed you from their Friend List, either intentionally or accidentally.
  2. This person has deactivated their account, causing them to disappear from all Friend Lists. If they choose to reactivate their account, they will reappear on these lists.

If a large number of friends disappeared from your account in a short period of time, it is possible that the security of your account may have been compromised. Please select a unique and complex password that is different from other passwords that you use on the Internet, and keep this information completely to yourself. You can reset your password by using the "Change Password" field on the Account page.

You should also make sure that all email addresses associated with your account are secure. Remember that anyone who can read your email may be able to also access your Facebook account. Additionally, please make sure that you log out of your Facebook account after each use and "quit" your browser when you’re done using the site. Never check the "Keep me logged in" box when logging in from a public computer or someone else’s mobile device, as this will keep you logged in even after you close your browser window.

Finally, please make sure that when you access the site, you always log in from a legitimate Facebook page with "facebook.com" in the domain part of the URL (web address). For more information about protecting your account, please visit the Facebook Security Page.

How can I remove someone from my Limited Profile friend list without removing them as a friend?

First, click on the Limited Profile Friend List from your Friends page. Then, open the drop-down menu to the right of the friend you would like to remove and uncheck "Limited Profile." The friend will be removed from your Limited Profile but remain a Facebook friend.

If I remove someone as a friend, will they be notified?

No, but all friend links are reciprocal, so you will be removed as a friend from their Friend List as well.

How do I remove or delete a friend?

If you would like to remove a friend, navigate to the person’s profile and click the "Remove from Friends" link at the bottom of the page. If you select this option, you will be removed from the person's Friends List as well. You will need to repeat the friend confirmation process if you wish to be friends with this person again.

I do not see the Suggestions section on my homepage.

Facebook uses an algorithm to determine which people and Pages show up in the Suggestions section on your home page. If we do not find enough people or Pages that you are likely to know, then this box will not appear in the space. You can still utilize this feature from the "Find Friends" option in the Friends drop-down menu. Just scroll down to the Suggestions section in the middle of the page.

What are mutual friends?

Mutual friends are the people who are Facebook friends with both you and the person whose profile you are viewing. For instance, if you are friends with Chris, and Mark is friends with Chris, then Chris will be shown as a mutual friend when you are viewing Mark's profile.

You will never see mutual friends on your own profile page because you cannot have friends in common with yourself.

Where can I find a list of my friends’ Status Updates?

To view only Status Updates from your friends on your home page, select "Friends" from your left hand navigation dashboard menu. Then, select the "Status Updates" filter from the left side of the page.

Why can’t I see my friends’ status updates from the Friends page?

While status updates have been removed from the Friends page, they have been added in a separate filter on the home page. If you do not see this filter in your left hand menu immediately, just click the "More" link located beneath the menu.

Where are my friend details?

With recent changes to the site, friend details have been converted to Friend Lists. To simplify the conversion process, any extra data you filled out after checking the box may have been lost.

Friend Lists provide organized groupings of your friends on Facebook. You can filter your view of each Friend List’s stream of activity separately on the home page. In addition, you can easily send messages and invites to these groups of people.

How can I view and organize my friends and Pages I am a fan of?

Go to your Friends page to view all of your confirmed friends and Pages. Use the tabs on the left side of the page to filter the friends you are viewing.

To create and customize additional Lists, which can contain both profiles and Pages, please follow these steps:
  1. Click the "Create" link that appears beneath the filters on the left side of your home page or your Friends page. Or, click the "Create New List" button from the "All Friends" tab of the Friends page.
  2. Type the title of your list and hit enter.
  3. Add people or Pages to the list by typing their names into the "Add to List" field or selecting them from the list.
  4. Select "Save List" to store your changes.

Who shows up in the "friends box" on my profile?

Your "friends box" will show the thumbnails of six randomly selected friends until you specify otherwise. To edit these settings, simply navigate to your profile page and then click on the pencil icon in the upper right hand corner of the "Friends" box.

The Edit Box that appears will allow you to specify how many friends are displayed and which friends you always want to show. If you want to ensure that friends from certain networks appear, you can select those networks in the "Include friends from" section. Finally, checking the "Show Networks Section" will display a list of all of the networks your friends are in.

Thursday, May 13, 2010

My contact file or address book won't import to Facebook.

Please make sure that the file follows the format below:
  1. First line contains the words "Email Addresses"
  2. The following rows only contain email addresses and no other type of information (name, location, etc.)
If you continue to experience problems, please submit a report here. Please note that Facebook may need a copy of your address book (e.g. comma separated value - .csv file) to troubleshoot the problem. However, we will not send any invitations on your behalf.

I tried to use the Friend Finder, but I was told that I entered the wrong password.

When using the Friend Finder to send friend requests and invite people to Facebook, please make sure to use your email password and not your Facebook password. In addition, please ensure that the password is less than 17 characters and does not contain any strange characters (passwords must be a combination of letters/numbers). If you are still unable to use this feature, please submit a report here.

How do I export my email client's address book?

Outlook
To export a CSV or tab-delimited text file from Outlook:
  1. Open Outlook
  2. Select "Import and Export" from the File menu
  3. When the wizard opens, select "Export to a file" and click "Next"
  4. Select "Comma separated values (Windows)" and click "Next"
  5. Select the Contacts folder you would like to export and click "Next"
  6. Choose a filename and a place to save the file (for instance, "Contacts.csv" on the Desktop), then click "Next"
  7. Confirm what you are exporting: make sure the checkbox next to "Export..." is checked and click "Finish"
Outlook Express
To export a CSV or tab-delimited text file from Outlook Express:
  1. Open Outlook Express
  2. Select "Export" from the "File" menu
  3. Click "Export", and then click "Address Book"
  4. Select "Text File" (Comma Separated Values), and then click "Export".
  5. Choose a filename and a place to save the file (for instance, "Contacts.csv" on the Desktop) and click "Next"
  6. Click to select the check boxes for the fields that you want to export, and then click "Finish". Please be sure to select the email address and name fields
  7. Click "OK" and then click "Close"
Windows Address Book
To export a CSV file from Windows Address Book:
  1. Open Windows Address Book
  2. From the "File" menu, select "Export", then "Other Address Book..."
  3. When the "Address Book Export Tool" dialog opens, select "Text File (Comma Separated Values)" and click "Export"
  4. Choose a filename and a place to save the file (for instance, "Contacts.csv" on the Desktop) and click "Next"
  5. Click to select the check boxes for the fields that you want to export, and then click "Finish". Please be sure to select the email address and name fields
  6. Click "OK" and then click "Close"
Mozilla Thunderbird
To export an LDIF file from Mozilla Thunderbird:
  1. Open Mozilla Thunderbird
  2. Select "Address Book" from the "Tools" menu
  3. When the address book window opens, select "Export..." from the "Tools" menu
  4. Choose a filename and a place to save the file (for instance, "Contacts.ldif" on the Desktop) and click "Save"
Palm Desktop
To export a CSV file from Palm Desktop:
  1. Open Palm Desktop
  2. Display your contact list by clicking the "Addresses" icon on the lefthand side of the screen
  3. Select "Export" from the "File" menu
  4. When the dialog box opens, enter a name for the file you are creating in the "File name:" field; select "Comma Separated" in the "Export Type" pulldown menu; be sure to select the "All" radio button from the two "Range:" radio buttons
  5. A second dialog box "Specify Export Fields" opens. Leave all of the checkboxes checked, and click "OK"
Palm Desktop (vCard)
To export a vCard file from Palm Desktop:
  1. Open Palm Desktop
  2. Display your contact list by clicking the "Addresses" icon on the left hand side of the screen
  3. Select the contacts you would like to export
  4. Select "Export vCard..." from the "File" menu
  5. Choose a filename and a place to save the file (for instance, "Contacts.vcf" on the Desktop), then click "Save"
Entourage
To export a tab-delimited text file from Entourage:
  1. Open Entourage
  2. Select "Export" from the "File" menu
  3. Select "Local Contacts to a list (tab-delimited text)"
  4. Click the "Next" arrow
  5. Choose a filename and a place to save the file (for instance, "Contacts.txt" on the Desktop), then click "Save"
  6. Click "Done" in the confirm dialog
Mac OS X Address Book
To export a vCard file from Mac OS X Address Book:
  1. Open Mac OS X Address Book
  2. Select the contacts you would like to export
  3. Select "Export vCards..." from the File menu
  4. Choose a filename and a place to save the file (for instance, "Contacts.vcf" on the Desktop), then click "Save"
LinkedIn
To export a CSV file from LinkedIn:
  1. Sign into LinkedIn
  2. Visit the Address Book Export page
  3. Select "Microsoft Outlook (.CSV file)" and click "Export"
  4. Choose a filename and a place to save the exported file (for instance, "Contacts.csv" on the Desktop)
Other
Many email clients and PIM programs allow contacts to be exported to a file. We support the following types of contact file:
  • Comma-separated values (.csv)
  • vCards (.vcf)
  • Tab-delimited text (.txt)
  • LDAP Data Interchange Format (.ldif)
Please check your email client's documentation to see whether contact export to one of these formats is supported. If it's not, you can make a suggestion for us to add support for the contact file format that your email client is capable of exporting.

What is the Facebook Bot?

The Facebook Bot (AIM: facebook) will alert your friends of invitations and friend requests that you send to them when using the AIM Instant Messenger Friend Finder. If you wish to stop the Facebook Bot from contacting you in the future, you can type "stop" or "cancel" into an instant message with the Facebook Bot. You can learn more about what the Facebook Bot can do by typing "help" into an instant message with the Facebook Bot.

How are my friends notified if I send invites using AIM Instant Messenger?

Friends on your AIM Buddy List will be sent instant messages that inform them that you have added them as a friend. If the person already uses Facebook and has their AIM Screen Name listed on their account, they will be sent a friend request. If the person does not use Facebook yet or has not listed their AIM Screen Name, they will be sent an invitation via AIM to join Facebook. If the person is not online at the time the invitation is sent, they will receive it the next time they log in.

How do I add friends from my AIM Buddy List to Facebook?

You can invite friends on your AIM Buddy List by first clicking "Find Friends" from the Friends drop-down at the top of any Facebook page. On the following page is the option to use the AIM Instant Messenger Friend Finder. Once you have selected this option, you will then need to enter your AIM Screen Name and AIM Password into the appropriate fields. You can then select which of your friends you want to send friend requests to or invite to Facebook.

Flickr stories are no longer importing to my Wall.

Some users are finding that Flickr stories are no longer importing to their Walls. No further reports are needed at this time.

I tried to use the Friend Finder, but it says I have an unsupported email.

At this time, the Friend Finder is capable of looking directly at email address books for certain email domains (e.g., @hotmail.com). If the error message, "Unsupported Email Address" appears, then this feature cannot automatically look at the address book of your email address to find your friends.

However, you can still use this feature if your email client (the program you use to read your email) allows you to export your contacts list as a .csv, .vcf, or .txt file. Uploading this file to Facebook will allow us to use it to tell you which of your contacts are on the site. For more detailed instructions on how to do this with specific clients, please see the bottom of the Friend Finder page.

In the future, we hope to expand the feature's capabilities to serve the needs of a wider range of users. In the meantime, please feel free to utilize our other search and invitation tools.

Friday, May 7, 2010

How do I add someone to my Limited Profile?

To add someone to your Limited Profile list, follow the steps below:
  1. Go to the Friends page.
  2. Click on the "Limited Profile" Friend List in the left sidebar. If you do not see a "Limited Profile" friend list in this section, you can create one by clicking the "Make a New List" button and then naming the list.
  3. Click "Edit List."
  4. Type your friend’s name into the "Add to List" field. You must be friends with a person to add him or her to the Limited Profile list.
To prevent users on this list from seeing certain content, please follow the steps below:
  1. Click the "Privacy Settings" option in the Settings drop-down menu at the top of any Facebook page.
  2. Go to the Profile Information section.
  3. Select any Profile privacy setting and click "Customize."
  4. Enter the name of your limited profile friend list in the "Hide this from these people" section to restrict these users from viewing the profile content you selected.

How can I edit my Limited Profile?

You are able to customize which friends and Friend Lists are (or are not) allowed to view your content. To use these options, select the "Privacy Settings" option from the "Settings" drop-down menu at the top of any Facebook page. You can also review and edit your Friend Lists from the Friends page.

What is a Limited Profile?

The Limited Profile functionality is a type of Friend List. You can limit the privacy settings for any friend list you create. If you had people on your Limited Profile, they have been moved to a new friend list called "Limited Profile," and this friend list has been added to the appropriate places on your privacy settings. For example, if you hid your Wall Posts in your Limited Profile, the new Limited Profile friend list has been placed under the "Except These People" setting for Wall Posts.

Why can I see News Feed stories about someone who has yet to accept my friend request?

When you send a friend request to a person, public stories about them (stories that have the privacy set to "Everyone") may appear in your News Feed. This way you don’t have wait for them to respond to your friend request to see their public updates. Please note that News Feed will never show stories that a non-friend wouldn’t ordinarily be able to see. People who have yet to accept your friend requests will also appear on the Friends page. Here, you can add them to Friend Lists.

If you don’t want to see stories from a person who has yet to accept your friend requests, you can hide them from your News Feed by placing your cursor to the right of a story about them and clicking the "Hide" link that appears. Alternatively, you can remove them as a friend by clicking the "X" next to their name on the Friends page.

Why can someone I haven’t accepted as a friend see News Feed stories about me?

When someone sends you a friend request, public stories about you may appear in their News Feed. If you decline a friend request from this person, public stories about you (stories that have the privacy set to "Everyone") will no longer appear in their News Feed. Please note that News Feed will never show stories that a non-friend wouldn’t ordinarily be able to see. For example, if you posted a video and set the privacy to "Friends," a person who is waiting for you to approve their friend request would not see that in their News Feed. If you had set the video to be visible to Everyone, that person would see it.

You can always change your privacy settings by selecting "Privacy Settings" under the Settings drop-down menu and clicking the appropriate section.

How do I delete a Friend List?

To delete a Friend List, first select the list from the Friends page. After making your selection, the "Delete List" option will appear at the top of the page.

How many friends can I have on a Friend List?

You can have up to 1,000 friends per Friend List. You can have the same friend on multiple lists as well.

How many Friend Lists can I have?

You can have up to 100 Friend Lists.

How do I invite a Friend List to my group or event?

When on the invite page for a group or event, you can enter the name of your Friend List into the field on the right. After selecting the Friend List you want to invite, the friends that qualify to be invited will appear in the invitation queue. Please note that a friend may not qualify to be invited if he or she is not a member of the network a group is registered under.

How do I message all members of a Friend List?

To send a message to a Friend List from your Inbox, select the "Compose" button and enter the name of your Friend List into the "To" field. Since the maximum number of recipients is always 20, you will not be able to send a message to any Friend List that contains over 20 people.

When you send a message to a Friend List, the message will show all the recipients' names, but the title of your Friend List will never be visible to other members of Facebook.

How do I edit the name of a Friend List?

To edit the name of a Friend List, take the following steps:
  1. Select the list you want to edit.
  2. Click the "Edit List" button at the top of the page.
  3. Click "Edit Name."
  4. Type the new list name into the field and click "Save List."

How can I hide my Friend List on my profile?

First, click the pencil icon in the Friends box on your profile. Then, uncheck the "Show Friend List to everyone" box. Non-friends who come to your profile will then not be able to see this information. Please remember that your Friends List is always visible to you and your friends.

How do I add someone to a Friend List when I accept his or her friend request?

To add someone to a Friend List when you accept their friend request, follow the steps below:
  1. Click on the friend request.
  2. Use the drop-down menu to select a Friend List that you have already created. If you want to make a new Friend List for this person, type the name of a new list in the "Create List" field.
  3. Click "Confirm."
If you create a Friend List during the confirmation process, the Friend List will be stored on the Friends page. You can always go to the Friends page to edit the list.

How do I add someone to a Friend List when I send a friend request?

You can add someone to a Friend List when you send him or her a friend request. That way, if they confirm your request, they will be automatically placed into the designated Friend List and will follow all of the privacy settings you have set for the Friend List.

To add someone to a Friend List when you send a friend request, please follow the steps below:
  1. Click "Add to Friends."
  2. Select "Add to List."
  3. Use the drop-down menu to select a Friend List that you have already created or select "Create List…" if you want to make a new Friend List for this person.
  4. Click "Send Request."
If you create a Friend List during the request process, the Friend List will be permanently stored on the Friends page. You can always go to the Friends page to edit the list.

To prevent users on this list from seeing certain content, please follow the steps below:
  1. Click the "Privacy Settings" option in the Settings drop-down menu at the top of any Facebook page.
  2. Go to the Profile Information section.
  3. Select any Profile privacy setting and click "Customize."
  4. Enter the name of your limited profile friend list in the "Hide this from these people" section to restrict these users from viewing the profile content you selected.

How can I use Friend Lists to help control my privacy?

You can use Friend Lists to create different privacy levels for different groups of your friends. This allows you to selectively open more of your profile to the people closest to you. From the Profile Information section of your Privacy Settings page, clicking "Customize" will open a field for "Hide this from these people." Adding a friend or Friend List name here will hide the information in question from these people when they view your profile.

If you add a user to more than one Friend List, and those Friend Lists have conflicting privacy settings, the more restrictive of the privacy settings will always be respected.

If you enter three or more friends as an exception, you’ll have the option to create a new Friend List to group these people. You can create, edit and delete Friend Lists from your Friends page.

What are Friend Lists? How can I create Friend Lists? How can I use Friend Lists?

Friend Lists provide organized groupings of your friends on Facebook....
Friend Lists provide organized groupings of your friends on Facebook. For example, you can create a Friend List for your friends that meet for weekly book club meetings. You can filter your view of each list’s stream of activity separately on the home page. Friend Lists are easy to manage and allow you to send messages and invites to these groups of people all at once.

To create and customize your own Friend Lists, please follow these steps:
  1. Click the "Create New List" that appears beneath the filters on the left side of your home page or your Friends page. Or, click the "Create New List" button from the "All Friends" tab of the Friends page.
  2. Type the title of your list and hit enter.
  3. Add friends to the list by typing their names into the "Add to List" field or selecting them from the list.
  4. Select "Create List" to store your changes.
In addition, if you have more than two Friend Lists, you can easily add or remove friends from lists by using the drop-down menu that appears next to their names on the "All Friends" tab of the Friends page.